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外包与服务

 

外包分类:

  • 驻厂外包
  • 整体外包
  • 按次服务外包

Outsourcing classification:

  • Outsourcing in the factory
  • The whole outsourcing
  • According to the time service outsourcing

外包管理与控制

  • 四位一体的管理架构;
  • 知识的收集、整理、转移;八大模块支持;
  • 定期不定期的客户总结会议;
  • 完整的技术团队支撑;
  • 跨平台的解决能力;
  • 培训及学习体系化架构;

Outsourcing management and control 
 

  • The integration of the four management structure;
  • Knowledge of the collection, arrangement, transfer; The eight modules support;
  • Regular customer review meeting from time to time;
  • Complete the technical team to support;
  • Cross-platform solution ability;
  • Training and learning system architecture;

桌面管理

  • 远程服务:安全快速为您解决各种各样的桌面问题,快速恢复工作环境。
  • 现场支持:蓝皓提供工程师,前往客户现场进行运维支持。
  • 用户培训:用户培训与蓝皓的桌面管理服务结合起来,能发挥出更大的效益,大幅降低重复故障发生率,降低IT支持成本,提升业务整体运行效率。

The desktop management 
 

  • Remote service: safety fast for you to solve all kinds of desktop problem, quickly return to work environment.
  • On site support: LanHao provide engineers, to the customer to d support.
  • User training: user training and LanHao desktop management services combined, can play a greater efficiency, and greatly reduce the incidence of repeated failures, IT support to reduce costs, improve business efficiency as a whole.

 数据中心管理

 

 

    • 机房环境监控:现代数据中心建设中,机房运行处于信息交换管理的核心位置。蓝皓的机房环境监控服务采用集中管理监控模式,全方位覆盖机房动力和环境设备,包括配电、UPS、空调、温度/湿度、漏水、延误、门禁、视频、防雷、消防系统等,是确保业务系统正常运转的可靠保障。
    • 服务器与网络监控:数据中心内的服务器与网络,相当于企业的心脏和主动脉,承载着业务稳定运行的重要职责。蓝皓集合了多年为大型互联网企业提供数据中心维护的经验,为企业提供拥有严密而精确流程的服务器与网络监控服务,涵盖各种主流操作系统、主流应用及各类网络设备。可实现定期检测、异常报警、状态追溯等,令企业无忧掌握核心服务器状态。
    • 故障维修:蓝皓拥有专业的技术团队和强大的专家团队,为企业数据中心出现的软硬件故障进行及时修复,确保用户数据的安全完整,将企业损失降至最低。修复内容包括文件丢失、系统故障、文件修复、数据库修复、硬件电路故障、固件故障等。
    • 设备维修:数据中心环境复杂,设备繁多且关联紧密,蓝皓提供的设备检测与维修服务,可帮助企业及时发现并排除设备隐患,保障数据中心系统全面可靠稳定地运行。
    • 资产管理:随着企业规模的不断扩大,其数据中心也逐渐成为核心IT资产。蓝皓的资产管理服务提供覆盖IT资产整个生命周期的流程,通过丰富的资产管理经验与自主开发的专业管理工具ITAM,可帮企业实现99%以上的资产准确率,每年节约5%-10%的IT重购费用。

Data center management 
 
 

    • Room environment monitoring: in the construction of modern data center, computer operation at the core of information exchange management position. LanHao room environment monitoring service of the centralized management control mode, comprehensive cover room power and environmental equipment, including power supply, UPS, air conditioning, temperature/humidity, leaking, delay, access control, video, and lightning protection, fire protection system and so on, is to ensure the reliable guarantee for normal operation of the business system.
    • Server and network monitoring: within the data center server and network, is equivalent to the heart of the enterprise and the aorta, bearing the important responsibility of the stable operation of business. LanHao collection for many years to provide large Internet enterprise data center maintenance experience, for the enterprise provides a rigorous and precise flow of the server and network monitoring service, covering all kinds of the mainstream operating system, the mainstream applications and all kinds of network equipment. Can be realized periodically, abnormal alarm, state of traceability, etc, make enterprise pillow to master the core server status.
    • Troubleshooting: LanHao have professional technical team and a strong team of experts, for the enterprise data center of software and hardware fault repair in time, ensure the safety of the user data is complete, the enterprise to minimize losses. Repair the include file is missing, system fault, documents, database fixes, hardware circuit fault, firmware, and so on.
    • Equipment maintenance: complex data center environment, various equipment and closely linked, LanHao provided by the equipment inspection and maintenance services, timely discover and eliminate the equipment can help enterprises to hidden trouble, safeguard data center system reliable and stable operation.
    • Asset management: with the expansion of the scale of the enterprise, the data center has become the core of IT assets. LanHao asset management services cover the entire life cycle of the IT asset process, through the rich experience in the asset management and independent development of the professional management tools ITAM, can help enterprises achieve accuracy more than 99% of the assets, IT heavy save 5% to 5% a year purchasing cost.

 

 项目支持

 

 

    • 系统软件安装:蓝皓长期提供服务器和桌面操作系统及软件的安装。在保证客户数据安全的基础上,以最短时间完成。为客户节约时间,并创造稳定的运行环境。
    • 机房、办公室搬迁:依据十余年的服务管理经验,蓝皓的机房/办公室搬迁服务已具备标准操作流程和极具经验的管理团队。前期虚拟部署、全面测试、严密备份以控制风险;实施中统一调度指挥,提高效率及降低出错率;后期优化IT环境,确保搬迁后首日所有员工正常使用。
    • 监控、安防系统建设:蓝皓拥有一批素质一流,精明能干的工程师。为客户提供完善可靠的解决方案,解决客户各种问题。

Project support

    • System software installation: LanHao long-term provide server and desktop operating system and the installation of the software. On the basis of guarantee the safety of the customer data, in the shortest possible time to complete. To save time for the customer, and create a stable operation of the environment.
    • Room, office move: according to the service management experience of more than 10 years, LanHao room/office relocation service has standard operating procedures and highly experienced management team. Early virtual deployment, comprehensive testing, strict backup to control the risk; The implementation of the unified dispatching command, improve efficiency and reduce error rate; In optimizing the IT environment, to ensure the normal use after first remove all employees.
    • Monitoring and security system construction: LanHao has a group of first-class quality, shrewd engineer. To provide customers with perfect and reliable solutions to solve customer problems.